If your passes for Machu Picchu, are missing, here are the steps to follow:

• Initially, please check both your inbox and spam folder to verify that the email containing the passes hasn’t been overlooked.
• If the passes are still not found, they can be requested through a form available at https://eiffel.peruways.com/get-your-passes/.
• For immediate assistance, particularly if your travel is scheduled for today or tomorrow, please utilize our live chat. Our live chat service operates Monday to Saturday, from 8 AM to 5 PM.