On certain services, Peruways offers a complimentary shuttle service to customers purchasing train tickets. If a customer chooses not to utilize the shuttle service for travel between Cusco and Ollantaytambo station or vice versa, or if they opt for their own transportation arrangements, they will not be eligible for a full or partial refund.

When making a train ticket booking, the customer is covering the cost of the train ticket and that does NOT includes the FREE courtesy pickup service to or from Cusco.

Is it possible to receive a refund for unused train tickets?

No, once a train ticket has been issued, it cannot be modified or refunded, regardless of unforeseen circumstances preventing their use.

IMPORTANT

Engaging in deceptive practices or ignoring the terms and conditions to secure a refund is in violation of established regulations and may be viewed as fraudulent activity.

Peruways strongly promotes responsible conduct and places high value on the trust of its customers. Let’s uphold honesty and ensure a pleasant travel experience. Our dedicated customer service team is available to assist you at every stage of your journey